Fiuel is a network of portable power-bank rental stations located in high-footfall venues such as shopping centres, restaurants, hotels, airports, festivals and other public spaces. Rent a power bank, charge your phone or tablet, then return it to any station in the network.

The Fiuel network is continuously expanding. You can view all active locations directly in the Fiuel app or on the map on our website. If you would like to bring Fiuel to your city or venue, get in touch with us.

Yes, you need a Fiuel account to start a rental session. Setting one up takes less than a minute: scan the QR code on the station, enter your phone number or email address, and add a payment method. For future rentals, you will already be signed in.

Fiuel Stations operate 24/7 where the partner venue allows round-the-clock access, such as airports or metro stations. At other venues, availability depends on the host location’s opening hours—please check the location schedule directly in the Fiuel app.

The process takes just three steps:

1. Scan the QR code on the station using your phone’s camera, or open the Fiuel app.
2. Confirm the rental fee and payment method.
3. Collect your power bank once it is automatically released from the station—you’re ready to go.

The power bank includes built-in USB-C, Lightning and Micro-USB cables.

You can return the power bank to any Fiuel Station in the network—you do not need to go back to the station where you rented it. Simply find an available slot, insert the power bank, and the system will confirm the return and automatically end your rental session.

Fiuel power banks include retractable cables with three connectors: USB-C, Lightning (for iPhone and iPad), and Micro-USB. They cover virtually any phone, tablet or wireless earbuds.

If your device uses a different connector, you can use your own cable with the power bank’s USB-A port.

You must return the power bank within 72 hours of collecting it. If it is not returned within this period, it will be treated as an unreturned device, and a fixed fee equal to the device’s replacement value—shown before you confirm the rental—will apply. See the Terms and Conditions for full details.

We accept payment by bank card (Visa and Mastercard), Apple Pay, Google Pay, and other digital wallets available in the app. Fiuel does not accept cash payments.

Your card details are securely processed by a PCI-DSS-compliant payment provider—we never store raw card data.

Email us at office@fiuel.co within 30 days of the transaction, including the date, station location and amount charged. We will review the session in our system and let you know our decision within a maximum of 10 business days.

If the error was caused by Fiuel, the amount will be refunded in full.

Fiuel power banks have a 5,000 mAh capacity—enough to fully charge an average smartphone around 1 to 1.5 times. Stations dispense power banks with at least 80% charge, so they are ready to use straight away.

If the power bank was damaged due to improper use—such as contact with liquids or a significant drop—Fiuel will assess the cost and notify you. Any charge will not exceed the device’s replacement value.

If the damage was caused by a manufacturing defect, you are not responsible. Please contact us immediately at office@fiuel.co.

Please contact us immediately at office@fiuel.co. If the power bank is not returned within 72 hours, the fixed replacement fee will be applied automatically.

However, if there are exceptional circumstances—such as confirmed theft or an accident—we will review your case individually.

Yes. Fiuel power banks provide standard 5V USB power, the same as a regular wall charger. Because our power banks do not support data transfer and supply electricity only, there is no malware risk through the charging cable.

Contact us through our contact page or at office@fiuel.co, and tell us about your venue and visitor traffic.

Together, we will assess its potential and agree on the terms. Fiuel handles the entire installation—you make no upfront investment and have no operational responsibilities.

Any venue with a steady flow of visitors is a good fit: shopping centres, restaurants and bars, hotels and hostels, airports and railway stations, event venues and festivals, clinics and hospitals, universities and libraries.

If people spend time there with their phones in hand, Fiuel makes sense.

No. Fiuel handles installation, monitoring, maintenance and customer support. The station operates independently, so your team does not need to manage rentals, payments or returns.

We collect only the minimum data needed to provide the Service: your phone number or email address for your account, a secure payment token—not your raw card details—and your rental-session history. We do not continuously collect your GPS location, and we never sell your data.

For full details, see our Privacy Policy.

Send a request to office@fiuel.co with the subject line “Account Deletion.” We will process your request within a maximum of 30 days.

Data that must be retained to meet legal obligations, such as tax records, will be kept for the period required by law. However, your active account will be deactivated immediately.